Hierarchy - the hiding place of B listers

Jack Welch, the notorious former chairman of General Electric famously declared that

Hierarchy is an organisation with its face to the boss and its ass to the customer.

Bang on. He could have added, Hierarchy represents a place where status matters more than service or innovation.

Likewise it feels a truism that Hierarchy only let's blame go downwards without regard for its accuracy or destruction of motivation to take chances.

posted by John Wilson @ 9:39 PM Permanent Link newsvine reddit


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