Spinvox in a tailspin

According to my reliable sources in the company, Spinvox is struggling to service its UK customers due to staff retention/coverage issues in one of the outsourced overseas transcription centres operated by Valldata Services Ltd, where low staff morale has been reported. It has resulted in some messages not being processed in the queues for over 90 minutes - not ideal message turnaround times for time critical messages.

This is causing considerable concern in Spinvox HQ, in part because they operate at arms length with the overseas centre and hence can't just quickly walk in and fix it - for starters, more staff have to be hired and trained. Where are those mechanical turks when you need them?

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posted by John Wilson @ 1:59 PM Permanent Link newsvine reddit



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