Bulldogdsl SUCK Tuesday, January 30, 2007
Apologies for the rant but after the excellent experience with T-mobile, I've been fortunate to go to the other extreme.
My elderly & infirm parents rely on their phone service for emergencies. I also installed a broadband service at their home so that I could a) monitor them remotely b) their grandchildren could have video chats with them.
After period of repeated problems with the broadband service due to an evident fault, Bulldog deigned to investigate some 3 weeks later. However, after 2 hours of remote investigation they managed to worsen the fault and suspend the phone.
Had it been quickly restored, so be it. Instead, because they hit their 8pm cutoff they advised another engineer would have to pick it up another day!
So
- The engineer walked away from a job leaving a vulnerable couple without a phone service
- Bulldog have no procedures in place regarding vulnerable customers, unlike BT
- There is no procedure in place for incomplete jobs to be resumed immediately an engineer becomes available
- You can't contact Bulldog by phone outside of 8am - 8pm, regardless of the problem
Before you ask, I had to make separate provision to get them a mobile phone in order that they could still contact the outside world.
Rant over.
Labels: Bulldog, Bulldogdsl
posted by John Wilson @ 8:47 AM Permanent Link
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2 Comments:
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At 11:27 AM,
noah kagan said...
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I hate crappy DSL companies.
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At 4:29 PM,
John Wilson said...
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Don't you just hate companies with crappy service [full stop]
