Bulldogdsl SUCK

Apologies for the rant but after the excellent experience with T-mobile, I've been fortunate to go to the other extreme.

My elderly & infirm parents rely on their phone service for emergencies. I also installed a broadband service at their home so that I could a) monitor them remotely b) their grandchildren could have video chats with them.

After period of repeated problems with the broadband service due to an evident fault, Bulldog deigned to investigate some 3 weeks later. However, after 2 hours of remote investigation they managed to worsen the fault and suspend the phone.

Had it been quickly restored, so be it. Instead, because they hit their 8pm cutoff they advised another engineer would have to pick it up another day!

So
They may offer a reportedly fast broadband service, but their customer service is appalling and exposes vulnerable customers to being without a lifeline phone service. Steer clear.

Before you ask, I had to make separate provision to get them a mobile phone in order that they could still contact the outside world.

Rant over.

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posted by John Wilson @ 8:47 AM Permanent Link newsvine reddit



2 Comments:

At 11:27 AM, Blogger HKagan said...

I hate crappy DSL companies.

 
At 4:29 PM, Blogger John Wilson said...

Don't you just hate companies with crappy service [full stop]

 

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