The thing about useful stuff is: T-mobile insurance works as all insurance should

T-mobile insurance works as all insurance should Monday, January 29, 2007

I confess to being a crackberry user and have been guilty of many of the associated failings that are criticised by many, including using my blackberry during meetings.

So imagine my horror when the trackwheel on my 7290 stopped "clicking" at the weekend, rendering the device inoperable! I'd taken out insurance from T-mobile ("fone safe")and was ready for the trauma of insurance claim hell in order to get a replacement. But I confess, T-mobile lived up to their service promise (almost), namely

I rang up with my policy number, explained what happened & they identified some stores near my office where I could go and collect a replacement IMMEDIATELY, subject to one being in stock. No forms or hassle, just straight to the solution.
I went into the local T-mobile store, where they immediately located the email authorising them to issue me with a new blackberry without any inquisition.

Sadly, they didn't have my current model (7290) in stock because it's been replaced by a later model (8700g), which was also out of stock - they'd had a run on the model. However, the store assistant advised that they could get either in the store for me within 24 hours.

So stocking issues aside, this is exactly how insurance should be - simple, efficient and customer centric.

Thanks to Steve Clayton of Microsoft (a fellow Lufbra alumni) for the cartoon tipoff

Labels: t-mobile