Tough Call - Work or Watch the Rugby World Cup Final Tuesday, November 06, 2007
More news on Spinvox's trouble with their South African call centre.
Their sub-contractor, Valldata, make local staff work local holidays with no extra pay - this has upset most staff and reflected in poor staff attendances on the recent 2-day public holiday.
Similarly, the South African service queue had over 1600 messages and 2 staff the day SA won the Rugby World Cup - lots of celebratory calls but most staff absent to watch the game! Apparently, they are struggling with this accent and the continued mix of other languages (Zulu etc).
Labels: Spinvox
posted by John Wilson @ 4:06 PM Permanent Link
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