Tough Call - Work or Watch the Rugby World Cup Final

More news on Spinvox's trouble with their South African call centre.

Their sub-contractor, Valldata, make local staff work local holidays with no extra pay - this has upset most staff and reflected in poor staff attendances on the recent 2-day public holiday.

Similarly, the South African service queue had over 1600 messages and 2 staff the day SA won the Rugby World Cup - lots of celebratory calls but most staff absent to watch the game! Apparently, they are struggling with this accent and the continued mix of other languages (Zulu etc).


posted by John Wilson @ 4:06 PM Permanent Link newsvine reddit


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