Spinvox has got a US competitor

Just found out about Simulscribe which provides a near identical service to Spinvox, but in the US. Confusingly most US residents appear unable to get Spinvox despite this from the Spinvox site

"SpinVox unveiled Spanish and French language services earlier this year and has since expanded its operations further into Europe, North and South America with a German service scheduled to launch in 2006."

Main difference between the two seems to be that Simulscribe may have some technology doing the translation, rather than a call centre.

Two general things of note on this

- The importance of PR & Marketing. Spinvox appears to have done a better job of grabbing the headlines and blogosphere attention. Usually when reporting on firm "A", passing reference is given to similar firms/competitors. For whatever reason, Simulscribe hasn't managed this.

- Getting to market. Spinvox seems to not have hit the US as yet for whatever reason. I'm undecided as to whether there is a land grab advantage in this space since I believe only two things are likely to materially distinguish between competing services a) its transcription accuracy b) price. Mobility between providers will be easy since you only pay per message rather than by subscription - simply redirect to a different service. So provided there's no material issues with the transcription then it may quickly end up being a commodity priced service.

posted by John Wilson @ 9:44 AM Permanent Link newsvine reddit



4 Comments:

At 1:26 PM, Anonymous Anonymous said...

Are you sure Spinvox use call centres to transcibe voicemails not technology?

 
At 9:42 PM, Anonymous Anonymous said...

Simulscribe is a legal transcription service. Owned by lawyers for lawyers...all people based. SpinVox is Carrier Grade and the real gorilla in the space based on ASR technology.

 
At 11:41 PM, Blogger John Wilson said...

Is "Anonymous" the most industrious person for leaving comments.

I didn't get the impression that the Simulscribe service is restricted to lawyers. Nothing to suggest no one else can use it.

As for Spinvox's use of technology, then if my sources are to be believed, I guess Spinvox ought to investigate the fraud being perpetrated by someone in the company who keeps paying an offshore call centre to do transcription.

 
At 7:54 AM, Anonymous Anonymous said...

Spinvox uses call centres and their so called D2 technology is very in accurate and can't even determine between various words from a person. I've been working for a call centre myself and you have to believe it cos if you wanna test it, send the same identical 5 times and see if you get the same message as what you've said. Now if you're smart enough, if a machine is transcrypting your voice, it'll obviously transcript it the same identical format. The rest is for you people to believe...

 

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